 ustomer
Satisfaction Survey
Customer Satisfaction Survey
Program Setup
1. Was the timeline established realistic?
 Yes
No (Please
explain)
2. Were we able to meet the scheduled rollout
date?
Yes
No (This
is very important to us, please explain.
3. What were your Top 3 campaign expectations
and were they all met?
Yes
No (Please
explain)
Data
1. Was the correct data format explained to you thoroughly?
Yes
No
Creative Services
1. What is your level of satisfaction with the creative process
(scripting, timelines, etc)?
Very Satisfied
Satisfied
Average
Unsatisfied
2. How could we improve our customer service?
Reporting
1. Did your reports contain all of the categories and information
you requested? If not, what information
can we provide our customers in the future?
Training
1. Was the trainer on time and effectively prepared?
Yes
No
2. Were all materials completely covered by the
trainer?
Yes
No
3. Was the shopper’s report helpful?
Yes
No
4. Please suggest any improvements we can implement
into our training program.
Overall
Please let us know how we can improve our services.
Thank you
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