Whether seeking a solution for a single, regional or national chain of pharmacies, automating patient communications improves productivity and strengthens customer relationships. If you need the power to contact millions of customers or the sophistication to deliver a highly customized message -- MarkeTouch Media delivers!
RxTouchsm Voice Messaging Features:
- ACCURACY - Determines call disposition (answering device, live person, etc.)
- CONFIDENTIALITY - Load your own data and messages through a secure connection where information is kept strictly confidential
- IMMEDIATE MESSAGING - Delivers scheduled dials within 30 minutes of loading
- ONLINE DETAIL REPORTING - Detailed reports provide results and the outcome of every attempted call
- REAL-TIME INTERNET & ONLINE SUMMARY REPORTS - Enable real-time monitoring
- COLOSSAL CAPACITY - Directs successful delivery of over 5.5 million calls per day
- QUALITY DELIVERY - Operates on a "Tier One" technology platform
- CUSTOMIZED REPORTS AVAILABLE - (dial results linked to specific data fields
- NO SPECIAL HARDWARE OR SOFTWARE required to access and view reports
- COMPLETE PROGRAM RESULTS - Detailed in easy to read graphs and percentages
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RxTouchsm IVR Features:
- 24/7 ACCESS - Provide patients with continual access to your IVR solution
- ENHANCED ROUTING FOR PHARMACY LOCATOR - identify site location(s) closest to caller through zip code routing and provide details such as address, store hours, local telephone number or immediate transfer options.
- CAPTURE & TRANSCRIBE OPTIONS - capture up to seven fields of information (name, address, city, state, zip plus two additional fields under 50 characters)
- MULTIPLE LANGUAGE SELECTION - Prompts caller for language preference. Foreign language recordings and English transcription available.
- CUSTOM RECORDINGs -our voice talent records your message prompts professionally and even using local dialect for a personal touch
- BLOCK ANI - establish limitations to allow a specified number of calls within a timeframe.
- CUSTOM MESSAGING -- present unique menu and message depending on caller area code.
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Automate Routine Calls
thereby freeing pharmacists/employees to concentrate on more complex duties
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Speed Response Times
to message recipients
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Expand Call Capacity
faster and at a lower cost
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