MarkeTouch Media's Contact Center features a state-of-the-art inbound and outbound communication network for customer fulfillment and response handling over 52,000 calls per hour across the United States and Canada.

Contact and Customer Care solutions whether large or small in scale, require both capacity and flexibility to meet unpredictable and constantly changing needs.

Your Customers - Your Business - Your Choice! Custom contact solutions, that fulfill your unique business needs, give you the flexibility to provide your customers with the individual response they need. MarkeTouch Media offers complete solutions that support the needs of today's business including:

• Live Inbound & Outbound Operator Solutions
• Direct Response Services
• Customer Care Services
• Email and Web-Chat Solutions
• Fulfillment & Logistics

Global Contact Solutions A US based, state-of-the-art 5,185 seat contact center network. The Network features 24/7 service and multi-lingual/international call processing capabilities. All agent stations are 100% web-enabled to provide real-time access to product fulfillment/shipping information and optional payment processing services.

Live Inbound/Outbound Operator Solutions MarkeTouch Media has highly trained sales agents, trained to sell to prospects and up-sell existing customers. We also have Business-to-Business sales agents trained to sell bundled services that specifically address business consumer needs, as well as agents that are trained to perform quality and informational surveys.

Direct Response Services Ideal for Direct Response Television (DRTV) campaigns, MarkeTouch Media also has the ability to seamlessly interconnect with its clients' proprietary and customer databases.

Customer Care Services Operating as a stand-alone or after hours/overflow, our Customer Care Services integrate with the natural flow of your business to provide customers with a seamless connection for response and fulfillment.

Disaster Recovery & Business Continuity MarkeTouch Media's geographic footprint is ideal to assist clients with disaster recovery and business continuity needs in the event of a natural disaster or other emergency that impacts a client's local area or even a large region of the country.

Non Profit & Government Solutions MarkeTouch Media has extensive experience processing calls and providing constituent services for major non profit organizations and events of national interest.

Email and Web-Chat Solutions MarkeTouch Media's Multimedia Solutions enable your company to fully benefit from the explosive growth of multimedia technologies as a viable tool to market and service your customers. Our multimedia solutions can be fully integrated with your existing web strategy or other MarkeTouch Media voice marketing services. We provide your company with innovative broadcast channels, fully integrated e-commerce capabilities, 24/7 customized and on-demand "web-chat" services, and real-time custom responses to customer inquiries received by electronic mail.

Fulfillment and Logistics Solutions MarkeTouch Media handles all of your fulfillment needs with the highest standards in the industry. We utilize a state-of-the-art, highly automated facility that is fully integrated with our family of service offerings. We process your fulfillment needs with cutting edge warehousing technology, which includes product distribution and fulfillment via enabling seamless payment processing. We focus on your customer's satisfaction by providing same-day order fulfillment, universal reporting, and the highest level of customer service integration with telemarketing operations and E-Commerce sites. Our Fulfillment Solutions provide everything your company needs for fulfillment, including sophisticated kit-assembly capabilities; secure warehousing, least cost shipping, custom invoicing, and 100% quality-assurance checks.