We work hard to maximize customer interaction for our clients ensuring high quality and call handling performance.

Our Global Contact Center is built with Avaya Technologies' switching equipment and network call overflow technology. With a complete suite of contact solutions, we are able to provide inbound and outbound live operator services, customer care, a technical support/help desk, corporate outsourcing and after hours/overflow support. We uphold a 100% commitment to quality-assurance and immediate response to implement program changes. We are on call 24 hours a day to ensure your program is managed effectively and accurately, from the initial customer inquiry to payment processing.

MarkeTouch Media Global Contact Center Solutions:

• 5,185 seat contact center network across the United States and Canada, available 24/7
• Highly trained sales agents for both B2B and B2C applications
• Both semi-dedicated and dedicated service solutions available
• Multi-lingual/international call processing capabilities
• Payment processing services
• 100% web-enabled agent stations
• Real-time access to product fulfillment/shipping information
• Fully integrated e-commerce capabilities
• Customized and on-demand "web-chat" services
• Seamless interconnection with proprietary billing and customer databases