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Provide customers with 24/7 access to your IVR solution
Present a customer-focused user interface with sensible and easy to navigate prompts
Capture customers' phone number, name, and address for future communications
Respond to both simple events (yes/no) and complex transactions
Add language options
Provide unique menu and message depending on caller area code
Identify concentrated areas of customer activity/response with custom real-time reporting
Access your data via the Internet without proprietary direct host connections or special software
Receive timely revisions to IVR architecture and to customize interaction with your customers
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Capture up to seven fields of information (name, address, city, state, and zip plus, two additional fields under 50 characters)
Reverse append to ten-digit ANI or caller-supplied phone number to match against caller address
Block ANI to limit callers to a certain number of calls within a specified time
Transcribe foreign language recordings to English within 48-72 hours
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Provide site specific information including; address, hours of operation, local telephone number, to fulfill customer expectations
Establish a seamless network to provide callers with a single access number to obtain information and connect to multiple geographic site locations
Monitor effectiveness of call connections and implement changes as needed to redirect calls to secondary locations during peak times
Identify site location closest to caller through zip code routing. Callers are given details of the nearest location or choose from next closest within a defined mileage
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Detailed and Summary Reports provided throughout the campaign term
Online access to reports, 24/7
Manage database and view program status and results, instantly
Requires no special hardware or software required
View campaign setup before launch and access real-time stats immediately after
Date, time, disposition, status, call durations and more available in text-delimited format access real-time stats immediately after
Date, time, disposition, status, call durations and more available in text-delimited format
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