MarkeTouch Media's custom IVR applications are implemented to manage the exchange of information anytime, anywhere through the simplicity of the telephone supported by the sophistication of technology.

Our Interactive Voice Response (IVR) delivers the freedom to automate many tasks that previously required a live telephone agent. With more than ten years of specific IVR experience, our custom solutions are built on a strong, proven technology designed with a user-friendly interface and application.

The Result: State-of-the-art technology providing information quickly and efficiently while reducing costs, streamlining operations, and improving customer satisfaction!

Inbound IVR Call Handling Providing excellent customer service is your strongest competitive advantage but often at the expense of overwhelmed resources and high operational expense. Our IVR solution integrated with your customer contact operations minimizes the burden and provides your customers with faster and more direct access to the information they need. Emulating the natural flow of your business operations, callers are given logical and relevant choices to access information while allowing your representatives to provide higher and more meaningful customer service.

IVR Capture and Transcription Handling Giving callers the ability to contact and exchange information with your company gives both parties the freedom to send and receive information conveniently and without delay. Callers leave a message in the IVR system which is sorted and converted to text for your use. Transcribed data is provided generally on a next-day basis and delivered to you in the format you need.

Enhanced Routing Options Directing your customers to information should be as simple as possible to support your high commitment to quality and uphold customer satisfaction. Calls received through a single or series of toll-free numbers can be rerouted through a seamless network to a specific location based on geographic identities such as zip and area codes. A complete telecommunications solution developed by MarkeTouch Media can receive and transfer your calls to an integrated IVR application, a live agent or remote branch/retail) locations.


  Expand

capacity to handle more prospects and increase customer interaction
  Promote

Promote one or a series of toll-free numbers to provide a national presence to a regionally-based company
  Provide

a local connection as calls are transferred and handled locally
  Increase 

efficiency and reduce costs
  Evaluate

the strategy to improve communication, quantify media efforts and produce more effective results
"Customizing messages relevant to target customers will produce higher response rates"