raining

You've spent the time to target the right customers, to craft the right message, to time the right delivery. The culmination of this perfect marketing strategy is to handle the customer just right to complete the sale. MarkeTouch Media ensures that your customer's needs will be met, consistent with your predetermined strategy, by incorporating training as part of our proven 7-step process. The person-to-person auditory nature of Voice Messaging means the representatives servicing your calls must treat your customers with the same professional human touch. Whether it's an inbound customer service or telesales center, we'll make sure representatives are taught how to transition and then convert these customers.

The MarkeTouch Media training includes pre-shops and analysis, a full day training session and a half-day on-site coaching session the day of rollout. After rollout, the call center is 'mystery shopped' to verify that the representatives are handling your customers the MarkeTouch way. We have proven that this attention to customer service training, combined with immediate feedback, has a direct positive impact on your bottom line. After all, isn't that what your marketing should be about?