Subscriber Communications
EnlivenHealth® has provided inbound IVR and outbound subscriber communication services to MSO’s since 2002. We are a preferred provider for two of the top five MSOs nationwide (providing services to all five) and currently process 15MM+ inbound and outbound automated calls annually.
Our Outbound Notifications service gives cable companies the ability to streamline and automate subscriber communication with the use of automated voice, text, and mobile communications to decrease Installation and Service Call “no shows”, assist with Payment Reminders/Collections, and improve retention with Post Installation/Service Call Surveys and Welcome & Anniversary messaging. Additional programs include service effecting outage alerts, channel and hardware change notification, and VOD “tune-in” messaging.
IVR Call Processing allows cable companies to automate existing functions being managed by their inbound contact centers and live outbound agents – dramatically reducing costs while increasing agent availability. MarkeTouch Media has developed automated Subscriber Satisfaction Surveys, Database Correction and Opt-in programs, Order and Appointment Scheduling, and Third Party Verification processing.
Our Toll-Free Routing platform has the ability to geographically source the call to a home or business and determine (real-time) the servicing cable company utilizing a proprietary national cable database that consists of the footprint of every cable MSO. The inbound call is then accurately transferred to the servicing cable operator. Multiple toll-free numbers can be used and tracked by the advertising lead source. Inbound calls can also be recorded to provide monitoring opportunities for quality control and sales management staff.
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Reach your customers in the manner and on the device they prefer with EnlivenHealth’s automated and high-touch solutions.