MarkeTouch Media non-profit services offer scalable, personal, and cost-effective ways to communicate with your patrons. We understand that maintaining relationships with donors using effective communication is vital to the success of your organization. To that end, we have developed a comprehensive service line consisting of Donation Processing & Relationship Management, Donor CRM, Email Communications, Fulfillment, and Event Registration & Ticketing. These services can be integrated into your organization's current workflow or be completely managed by us.
Non-Profit Service Line
Donation Processing and Relationship Management
As the single point of contact, our live agents can manage all aspects of donor services, including:
- Real-time donation processing using your existing workflow (e.g., electronic transactions through your website) or through MarkeTouch Media's proprietary transaction platform
- Answering frequently asked questions
- Instantaneous case escalation for inquiries received outside of common topics
- Updating member contact information and managing mailing preferences
Inbound calls play an important role in managing donation collections and donor relations. By personalizing the approach, you help strengthen existing bonds and provide a solid foundation to cultivate new relationships.
Keep inbound telephone calls to a minimum with timely and informed responses to donor email and chat requests. Our online communication services include:
- Inquiry/request replies
- Routing of escalations to the proper client contact
Our fulfillment services can integrate within an existing organizational process or function as a stand-alone solution for jobs ranging from 1 to 100,000 pieces. We offer accurate and reliable on-site storage and warehousing, inventory control, pick-n-pack services, as well as cost effective shipping. Projects are customizable and include direct mail, donation receipts, membership cards and event ticketing.
Event Registration & Ticketing
We provide a complete and personalized process for event ticketing and registration. Our proprietary system collects information from registrants, evenly distributes event tickets, as well as provides real-time reporting to ensure that you have the information you need when you need it. We can integrate with multiple databases and technical systems for expedient data extraction and population.