MarkeTouch Media's national network of Live Contact Centers specializes in managing inbound and outbound calls, e-mail responses, as well as fulfillment across the United States. Our proprietary system allows our clients to customize each of their campaigns to achieve maximum effectiveness and productivity. While our approach is technically rooted, we emphasize the importance of personal service.
Email Response: Timely and informed responses to customer/donor email requests
Fulfillment: Direct mail, membership cards, and tickets are all customizable and sent cost effectively
Guest Registration: Processing inbound guest registration calls for private communities reduces visitor wait time at the gate as well as gate attendant call handling time
Inbound Customer Care: Carefully executed scripts and extensive agent training ensure a positive customer experience while keeping call handling and talk time to a minimum
Order/Donation Processing: Pleasant and professional agents answer general product questions, and accurately collect information to process orders/donations