Services & Solutions

Live Call Center

Improve efficiency and customer service with scalable capacity tailor-made to meet your specific needs

MarkeTouch Media's national network of Live Contact Centers specializes in managing inbound and outbound calls, e-mail responses, as well as fulfillment across the United States. Our proprietary system allows our clients to customize each of their campaigns to achieve maximum effectiveness and productivity. While our approach is technically rooted, we emphasize the importance of personal service.

Applications

Email Response: Timely and informed responses to customer/donor email requests

Fulfillment: Direct mail, membership cards, and tickets are all customizable and sent cost effectively

Guest Registration: Processing inbound guest registration calls for private communities reduces visitor wait time at the gate as well as gate attendant call handling time

Inbound Customer Care: Carefully executed scripts and extensive agent training ensure a positive customer experience while keeping call handling and talk time to a minimum

Order/Donation Processing: Pleasant and professional agents answer general product questions, and accurately collect information to process orders/donations

 
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