Immediately directing your customers to information will uphold your high commitment to quality and customer satisfaction. Calls received through a single or series of toll-free numbers can be rerouted through a seamless network to a specific location based on geographic identities. Our solution will provide your customers with store hours, driving directions, specials and coupons, and other information in lieu of or before having to transfer the call to an integrated IVR application, a live agent or remote branch/retail locations. Recordings of the transferred calls can be made for performance monitoring of local retail locations or call center agents.
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